Shipping policy

Where we ship

We're a small team, and to keep our customer service and overall experience at the level we're proud of, we currently ship only within the United States. We hope to expand and serve kitties outside the US in the near future!

Processing time

We strive to ship orders as quickly as possible. Most orders ship within 1 to 3 business days. Please note there may be delays during holidays and high-volume sale events.

Shipping options and costs

Available shipping methods, costs and estimated delivery times are shown at checkout before you pay. Once your order ships, you'll receive a confirmation email with tracking.

Once it leaves our hands

We can control everything up until your order leaves our door. Once we hand it off to the carrier (such as USPS, UPS or FedEx), delivery speed and handling are up to them, and we're unable to guarantee their delivery times. All delivery questions and updates should go directly to the carrier, since they maintain all delivery statuses. If you've misplaced your tracking information, email us your order number and details, and we'll be happy to look it up for you.

Lost or stolen packages

If your package is lost or marked delivered but hasn't arrived, contact us and we'll work with you and the carrier to sort it out.

Need it by a certain date?

For time-sensitive orders, please email thecats@morecatsplease.com before placing your order, and we'll let you know if we can make it work.